AI-Infused Case Study

Go way beyond chatbots and learn how to:

Create a road map to a truly cognitive contact center
Ensure AI investments achieve the dual goals of automation and customer satisfaction
Empower agents with AI-enabled tools that enhance CX
Coach, train and develop new agents wherever they work
Capture data insights to build more profitable customer relationships

Start by getting your copy of the Forrester study now.

_{AI-Infused Contact Centers Optimize Customer Experience, a commissioned study conducted by Forrester Consulting on behalf of NICE}

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inContact helps contact centers around the world create profitable customer experiences through our powerful portfolio of cloud-based contact center call routing, self-service interactive voice response (IVR), and agent optimization solutions. Our software enables contact centers to operate

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The global leader in cloud contact center software.

But don't take our word for it. Take theirs.

a few proud customers

99.99%

Guaranteed
uptime

120+

Fortune 500 /
Global 2000

15 yrs

In the cloud

200+

Thousand agents

Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 9 November 2020.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from NICE inContact.

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Go way beyond chatbots and learn how to:

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The global leader in cloud contact center software.