Chatbot Starter's Guide: Learn the chatbot fundamentals
Uncover all the insights you need for chatbot success in the contact center.
The role of bots in businesses has become ambiguous over the years, often meaning different things to different companies. So, how do you determine which solution is right for you?
This comprehensive eBook will guide you through the process and show you the chatbot best practices your contact center needs to succeed.
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Which type of chatbot is best for your contact center
Common chatbot misconceptions and mistakes
How your chatbot fits within the customer journey
The Complete Chatbot Starter's Guide
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In this Forrester Consulting study, AI-Infused Contact Centers, you'll gain a better understanding of what AI can help you achieve. From augmenting agents in their key role of serving customers to managing your workforce or analyzing customer contacts to refine CX, this study provides a valuable overview of all things AI.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
Webinar Demo Preview
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 9 November 2020.
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from NICE inContact.
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