White Paper: Effortless Service, Happier Customers

Transform agent and customer experiences with these insights.

Did you know 84% of consumers are more willing to do business with companies that offer self-service, but only 61% say companies offer easy, convenient self-service?

Our latest guide offers expert insights for how your contact center can effectively implement smarter self-service capabilities and resolve customer issues quicker.

Download the white paper to learn:

The benefits of creating a self-service strategy
How to seamlessly blend self-service and agent assisted options
Tips for nailing the transition between self-service and agent assisted

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inContact helps contact centers around the world create profitable customer experiences through our powerful portfolio of cloud-based contact center call routing, self-service interactive voice response (IVR), and agent optimization solutions. Our software enables contact centers to operate

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The global leader in cloud contact center software.

But don't take our word for it. Take theirs.

a few proud customers

99.99%

Guaranteed
uptime

120+

Fortune 500 /
Global 2000

15 yrs

In the cloud

200+

Thousand agents

Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 9 November 2020.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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