Be “in the know” on how organizations are prioritizing AI in the contact center.
Get smart about AI adoption in 2021.
AI is everyone’s new favorite buzzword, but the definition of AI is broad and often times ambiguous. In partnership with Metrigy, NICE CXone has created an infographic that helps strip away the hyperbole that fogs our definition of AI and helps you understand how leaders are leveraging AI in the contact center, making smart investments to improve CX and visibility in their organization. If you’re looking to implement AI, this infographic gives you the data to justify it and a roadmap for where to begin.
Get your copy of our infographic and learn:
What AI is the priority for organizations like yours
The functional benefits of AI in your contact center
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Get Smart on AI
This infographic provides a look at how AI is being prioritized and deployed in the contact center, what problems are being solved with AI, what functions offer the greatest return on investment (ROI) and benchmarks spending on AI from SMB businesses to Global Enterprises.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
Webinar Demo Preview
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
Webinar Demo Preview
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
“Moving forward, IT and CX staffs will be operating in a different environment, with the key changes being more home workers, more cloud services, more security, and more collaboration applications.”
Nemertes, The Transformed Workplace, 2020
NICE inContact Named Leader in Contact Center as a Service Magic Quadrant by Gartner
If you’re ready to make the leap, consider CXone. The all-in-one cloud contact center platform.
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Fortune 500 /
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15 yrs
In the cloud
200+
Thousand agents
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 9 November 2020.
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from NICE inContact.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S and internationally, and is used herein with permission. All rights reserved.
