Register for our webinar on Wednesday, February 3 at 11am PST/ 2pm EST

Have you faced unexpected demand swings? You’re not alone. Contact centers are more aware than ever that agility is critical when it comes to serving customers, helping agents and protecting operations from risk.

Join industry experts from Strategic Contact and NICE inContact and learn three ways to manage demand swings by building in agility. Because you might not know what’s going to happen and when, but you can proactively prepare and be ready for whatever comes next!

What you can expect
  • Explore new ways to leverage diverse channels to manage demand
  • Learn to improve agent efficiency with better tools
  • Discover how to incorporate AI to adapt smarter and faster
Has your contact center struggled with handling unexpected demand swings? Find out how building in agility and having the right tools makes all the difference – to your agents and your customers.
Presenters:
Lori BocklundPresident, Strategic Contact
Gayathri “G3” Krishnamurthy Product Marketing Director, NICE inContact