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For too long, small businesses have made do with tools that are less advanced than those used by larger companies, due to cost and complexity. But what if you could punch above your weight and deliver AI-powered self-service, call handling and analytics, integrated voice and digital channels, and a plug-and-play platform that grows with your business? Learn why moving to the cloud is the only way to deliver the experiences customers want – and avoid the risks your business doesn’t want.

What you can expect:

  • Learn what constitutes a “modern” platform and what tools provide access to the right combination of features.
  • Discover how modern contact centers give smaller firms a competitive edge by helping them become as “customer-friendly” as larger businesses.
  • Explore what’s different about the numerous modernization options available in the marketplace.
  • Find out how today’s cloud-based infrastructure delivers a positive impact to customer experiences.

Learn how you can cost-effectively invest in a modern contact center, become more competitive, and grow your business with less risk.

Speakers:
Keith Dawson VP and Research Director
Ventana Research
Keith leads the expertise in customer experience (CX), covering applications and technology that facilitate engagement to optimize customer-facing processes. His focus areas of coverage include agent management, contact center and voice of the customer and the interactions through activities and technology in marketing, sales, field service and applications such as digital commerce and subscription management.
Mark Ungerman Director of Product and Segment Marketing
NICE inContact
Mark is a Product Marketing Director for NICE inContact, where he is focused on solutions that help small businesses improve customer experience and lifetime value. Prior to NICE inContact, Mark held influential roles at Symantec, Intuit, Solarwinds and other B2B SaaS companies, building and bringing successful products to market. He earned dual master’s degrees in Business Administration and Information Systems from Brigham Young University.