Webinar now available OnDemand with related resources

Agencies chartered with delivering critical service to citizens have had to adapt quickly to ensure the safety of employees, while not impacting the public’s access to the services those agencies deliver. Unlike natural disasters which have a definitive start and end, the changes made during the pandemic will be long lasting. While this will present challenges for agencies, it also creates enormous opportunity.

This webinar focuses on remote workers as a "new normal" – with new best practices and benefits.

What you can expect

  • Explore new opportunities generated by 2020’s challenges and changes
  • Learn the best practices for managing remote teams
  • Discover the benefits of a remote workforce – for agencies and citizens

The pandemic forced agencies to institute huge changes in record speed–many of which have become part of “the new normal.” Especially remote teams. Get tips from contact center experts in A New Way to Work: Managing Permanently Remote Employees.

Paul Clanton
Senior Fellow, Center for Digital Government

Paul Clanton has over 30 years in various Information technology roles in both the public and private sectors including 20 years successfully leading Information Technology departments. He has also had roles in software development, program and project management, systems administration, and database administration. He is now turning his experience and expertise to helping government organizations get the most value from their significant investment in people, process, and technology.

Brian Mistretta
Director of Product Marketing, NICE inContact

Brian Mistretta is NICE inContact’s Director of Product Marketing and leads the company’s Federal State and Local Government Marketing efforts.  Mistretta has spent his career marketing both business to business and business to consumer technology solutions and brings a strong focus on delivering exceptional experience between agencies and their constituents.