The Case for Modernizing Your Contact Center Has Never Been Stronger

Webinar now available OnDemand with related resources

Agencies chartered with delivering critical service to citizens have had to adapt quickly to ensure the safety of employees, while not impacting the public’s access to the services those agencies deliver. Unlike natural disasters which have a definitive start and end, the changes made during the pandemic will be long lasting. While this will present challenges for agencies, it also creates enormous opportunity.

This webinar focuses on remote workers as a "new normal" – with new best practices and benefits.

What you can expect

Explore new opportunities generated by 2020’s challenges and changes
Learn the best practices for managing remote teams
Discover the benefits of a remote workforce – for agencies and citizens

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Presenters

Paul Clanton
Senior Fellow, Center for Digital Government

Paul Clanton has over 30 years in various Information technology roles in both the public and private sectors including 20 years successfully leading Information Technology departments. He has also had roles in software development, program and project management, systems administration, and database administration. He is now turning his experience and expertise to helping government organizations get the most value from their significant investment in people, process, and technology.

Brian Mistretta
Director of Product Marketing, NICE inContact

Brian Mistretta is NICE inContact’s Director of Product Marketing and leads the company’s Federal State and Local Government Marketing efforts. Mistretta has spent his career marketing both business to business and business to consumer technology solutions and brings a strong focus on delivering exceptional experience between agencies and their constituents.

A Few Proud Customers

Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 9 November 2020.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from NICE inContact.

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A new way to work: Managing permanently remote employees