Debunking the Myths of Good Enough CX

Thursday, May 31 | 12:00pm-1:00pm ET

Industry experts predict that customer experience will soon overtake price and product as the number one competitive differentiator. If your team doesn’t hit it out of the park with every customer interaction, your organization could end up losing out.

Join us for an eye-opening webinar: Debunking the Myths of Good Enough CX. You’ll discover why customer experience has become the X factor in driving revenue, retaining customers and maintaining a competitive advantage.

You’ll also learn how to put together a powerful lineup in your contact center and give key players the right tools to score with customers.

It’s a fact—customer experience is the X factor in driving revenue, retaining customers and maintaining a competitive advantage. Your contact center sits on the front lines delivering CX every day. Make sure they have what they need to knock it out of the park.

Join expert Justin Robbins to hear some great insights to help you make the case for beefing up your contact center workforce optimization investment. Save your seat now!

Justin Robbins

Contact Center & Customer Service Expert

Justin Robbins is a customer service expert, professional speaker, and business consultant that helps organizations maximize the strategic value of their customer experience initiatives. Over the course of his career, he’s coached and consulted with thousands of individuals around the globe on contact center and customer experience best practices.

Art Schoeller

Vice President, Principal Analyst, Forrester

As vice president and principal analyst at Forrester Research, Art supports Application Development & Delivery (AD&D) Professionals who plan, build, and run unified communications and contact center workloads for enterprises.

Jason Lowe

Senior Product Manager, NICE inContact

Jason has been with NICE inContact for over 9 years and currently manages Studio, Workforce Intelligence, Auto Attendant, and customer migration to the new CXone Platform. Previously, he was a Technical Trainer and Sales Engineer. He has also worked as an Operations Director, Customer Service Manager, and Business Operations Manager. Jason holds a Bachelor’s Degree in Economics and an MBA from the University of Utah.

Call us at 866-965-7227 to talk to an inContact Sales Rep

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