Building a remote contact center workforce

Watch now: Building a remote contact center workforce.

Learn how to unlock work-from-home agent productivity with veteran contact center CEO Jill Blankenship.

After moving agents to a safe, work-from-home environment, your next challenge is achieving on-site productivity levels in your new off-site, virtual contact center.

In this webinar, Frontline Call Center CEO Jill Blankenship shares best practices for managing and motivating a team of remote agents to deliver excellent CX from anywhere, anytime.

Register for the on-demand webinar to:

Learn new methods for developing a great remote culture
Review processes and tools for onboarding and guiding agents at home
See how you can measure and improve KPIs across a virtual team
Get advice on personalized training and coaching to promote engagement

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Art Schoeller
Vice President and Principal Analyst
Forrester Research

Art Schoeller supports Application Development & Delivery (AD&D) Professionals who plan, build, and run unified communications and contact center workloads for enterprises. Art has over 35 years of experience that spans the computer, communications and software industries.

Chris Bauserman
VP, Product and Segment Marketing
NICE inContact

Chris has successfully driven technology strategy and go-to-market (GTM) growth initiatives for software startups and large enterprises over the past 20 years, focusing on solutions that help organizations improve customer experience. He currently leads product marketing and market intelligence for NICE inContact, a leader in cloud contact center software.

A Few Proud Customers

99.99%

Guaranteed
uptime

120+

Fortune 500 /
Global 2000

15 yrs

In the cloud

200+

Thousand agents

Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 9 November 2020.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from NICE inContact.

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Going Mobile: Building a Remote Contact Center Workforce

Watch now: Building a remote contact center workforce.

Learn how to unlock work-from-home agent productivity with veteran contact center CEO Jill Blankenship.