See the latest stats on work-from-home agent experience.
Evolve your remote contact center for what’s ahead with our new benchmark report.
In response to the recent disruption in contact centers across the globe, NICE Satmetrix, in partnership with NICE CXone, fielded a groundbreaking Agent-at-Home Benchmark report. We’ve packed it with the latest work-from-home stats to help your contact center proactively improve remote agent experience, improve productivity and deliver quality customer service—in spite of the disruption.
Download your copy today to learn:
How to improve agent experience and productivity at home
Where agents and managers align, and where they don’t, in the work-from-home world
Recommendations to help managers overcome work-from-home challenges
You put your customers first in all you do. So do we. Explore the most complete cloud native platform in the industry-and learn how we're helping companies like yours transform the customer experience.
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
Webinar Demo Preview
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
Webinar Demo Preview
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
We’re here to assist your contact center in the face of extraordinary circumstances. Check out this quick video on Hurricane Harvey relief efforts to see how we support teams like yours.
If you’re ready to make the leap, consider CXone. The all-in-one cloud contact center platform.
99.99%
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uptime
120+
Fortune 500 /
Global 2000
15 yrs
In the cloud
200+
Thousand agents
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 9 November 2020.
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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