Evolve your remote contact center for
what’s ahead 
with our new benchmark report.


In response to the recent disruption in contact centers across the globe, NICE Satmetrix, in partnership with NICE inContact, fielded a groundbreaking Agent-at-Home Benchmark report. We’ve packed it with the latest work-from-home stats to help your contact center proactively improve remote agent experience, improve productivity and deliver quality customer service—in spite of the disruption.


Download your copy today to learn:

  • How to improve agent experience and productivity at home
  • Where agents and managers align, and where they don’t, in the work-from-home world
  • Recommendations to help managers overcome work-from-home challenges