NICE CXone | Work-From-Home Agent Whitepaper

During periods of swift, sweeping change like the present, working from home keeps agents safe, maintains business continuity, and ensures customer needs are always met. But the work-from-home agent model has many more benefits for organizations, employees, and customers—and this whitepaper provides an in-depth look at each.

Get your copy of The Work-From-Home Agent whitepaper to discover:

Why home-based agents boost productivity and customer satisfaction
Why a truly successful at-home model requires the right cloud platform
How businesses can drive customer loyalty and retention with work-from-home agents

We’re here to assist your contact center in the face of extraordinary circumstances. Check out this quick video on Hurricane Harvey relief efforts to see how we support teams like yours.

If you’re ready to make the leap, consider CXone. The all-in-one cloud contact center platform.

99.99%

Guaranteed
uptime

120+

Fortune 500 /
Global 2000

15 yrs

In the cloud

200+

Thousand agents

Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 9 November 2020.

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The work-from-home agent: Driving business continuity and service delivery in the contact center.

We’re here to assist your contact center in the face of extraordinary circumstances. Check out this quick video on Hurricane Harvey relief efforts to see how we support teams like yours.

The work-from-home agent:

Driving business continuity and service delivery in the contact center.