OnDemand: The human side of AI: Coaching and empowering agents for CX success

Available OnDemand plus additional AI resources

Find out how your contact center can use AI to train agents to reach their full potential; coach agents to improve their performance; and drive agents to deliver exceptional CX in this OnDemand webinar.

Spiderman has his spidey sense, Wonder Woman has her lasso of truth, and your contact centers agents have… artificial intelligence? Yep! Leveraging AI in your coaching and training can transform your team into superagents.

As organizations embark on their AI journey, it’s critical they consider the human side of AI and its potential to improve the performance of their most valuable resource–their agents! Learn AI tips and take away new ideas you can apply in your contact center today.

What you can expect

Discover how to use AI to train agents and unleash their full potential
Explore how to use AI to coach agents and improve their performance
Master how to use AI to support agents and drive exceptional customer experiences

Presenters

A Few Proud Customers

99.99%

Guaranteed
uptime

120+

Fortune 500 /
Global 2000

15 yrs

In the cloud

200+

Thousand agents

Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 9 November 2020.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from NICE inContact.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S and internationally, and is used herein with permission. All rights reserved.