NICE CXone Power Hour:
The Power of Business Intelligence in your Contact Center

Have you explored the benefits that CXone business intelligence offers you today? In this informative Power Hour, Shawna Malecki, Sr Product Marketing Manager, will discuss the benefits of using CXone’s native business intelligence interactive reporting and the advantages it brings to your contact center. See real world examples across our platform to help you:

  • Proactively identify issues before they become bigger problems
  • Align data with business objectives
  • Make operational and performance improvements driven by fact-based decisions
  • Identify evaluation trends and coaching opportunities through enhanced drilling and filtering capabilities let you pinpoint relevant data, gain actionable insights quickly and easily, and focus on the quality of your agents' interactions
Watch now and learn how Business Intelligence provides the full operational picture of your contact center. Remember to bring your questions – there will be time for Q&A.
Presenter:
Shawna MaleckiSenior Product Marketing Manager
NICE
Shawna is passionate about helping organizations provide exceptional experiences for their customers. She currently supports go-to-market strategies for customer analytics in the contact center. Her previous experience includes roles in product & solutions marketing, demand generation and operations at SaaS organizations.