NICE CXone | Power Hour: 20 Quality Management Ideas to Transform CX in 2021

Your spot is reserved

Thank you for registering for "20 Quality Management Ideas to Transform CX in 2021". You will receive a confirmation email shortly with your unique log-in credentials.

In the meantime, see how NICE inContact CXone Quality Management Analytics (QMA) improves the omnichannel customer experience through target agent feedback.

QM Analytics simplifies quality management, analyzing each interaction based on category, sentiment, and user-defined keywords/phrases, and delivers sophisticated analytical capabilities without an army of experts. Watch this video and see how CXone QM Analytics can empower your organization to act faster and smarter about quality. Watch the video

Amazing experiences. Served from the cloud.

You put your customers first in all you do. So do we. Explore the most complete cloud native platform in the industry-and learn how we're helping companies like yours transform the customer experience.

Boost your customer experience and build deeper loyalty.

Our hightly experienced and passionate teams provide the consisten white-glove support you need to succeed for the long haul.

We collaborate with companies to suggest solutions that meet their unique needs to help deliver better results by cultivating stronger relationships.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.

Webinar Demo Preview

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.

Webinar Demo Preview

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.

Webinar Demo Preview

Speaker Name Job Title Body copy

Mike Bowman – Senior Contact Center Manager, ECSI

Mike has successfully managed contact centers for over 20 years. His specialty is designing and implementing operational plans for contact centers experiencing rapid growth, but his in-depth expertise includes many diverse aspects of contact center management and improvement. He loves to keep pace with innovation by using automation tools to increase productivity, automate routine tasks and optimize self-service, as well as designing omnichannel experiences that boost customer satisfaction. Most recently, he successfully created a cloud-based omnichannel experience for ECSI’s customers that improved customer satisfaction scores as well as employee experience.

Mark Ungerman – Product Marketing Director, NICE inContact

Mark is a Director of Product Marketing at NICE inContact who works with contact center leaders to improve their customer experience delivery. His 25+ years in product management and technical marketing have taught him that answering a question is more valuable than offering an opinion. He earned dual master’s degrees in Business Administration and Information Systems from Brigham Young University. Mark lives in Utah and enjoys weekend retreats, with his wife, to aspen covered mountains in the summer and desert red rock canyons in the winter.

Annette Miesbach – Senior Product Marketing Manager, NICE inContact

Annette joined the Product Marketing team at NICE inContact more than five years ago and is currently responsible for product marketing activities for a number of CXone products. Her areas of responsibilities include Omnichannel Routing, MAX – My Agent eXperience, Supervisor and Administration User Interfaces, and all inbound and outbound, voice and digital Interaction Channels. Before joining NICE inContact, she held various roles in Product Marketing and Management for a premise-based contact center solution.

See how Sunrun's 125 agents use Salesforce and CXone integration to provide customers with seamless omnichannel experience.

SeaWorld's 150-300 agents enhance guest journeys with NICE inContact CXone. See how.

See how Honeywell and its 4,000 agents use customer experience excellence as the catalyst for business transformation.

A Few Proud Customers

Fortune 500 /
Global 2000

Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 9 November 2020.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from NICE inContact.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S and internationally, and is used herein with permission. All rights reserved.

Your spot is reserved

Reserve your spot