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Watch this OnDemand webinar to discover how to enhance your self-service with AI-powered technologies – and boost customer (and agent) satisfaction


Despite the past year’s challenges, businesses are still expected to deliver high-quality customer service with better self-service.

We recently found that 84% of consumers are more willing to do business with companies that offer self-service – but only 61% say companies actually offer easy, convenient self-service.

So, how do you bridge that gap? How can your contact center self-service meet your customers’ expectations? And how can enhancing self-service improve agent performance?

Get the answers to these questions and deliver better experiences and business results with self-service powered by AI technologies.

What you can expect
  • Learn the advantages of chatbots: costs less than voice but offers the same customer satisfaction, and 63% of millennials prefer them
  • Explore the benefits of conversational AI: improves customer satisfaction, first contact resolution and cost control
  • Discover the features of real-time agent guidance: delivers data and analysis, performance benchmarks, better customer service and higher agent satisfaction
Consumers demand high-quality customer service, and for more and more of them, that means better self-service. Find out how your contact center can deliver self-service with AI-powered technology that meets customer expectations.
Presenters:
Shep Hyken
Author, CX Expert
Shepard Presentations

Shep is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame. Shep works with companies and organizations to build loyal relationships with their customers and employees, with satisfied clients that include American Airlines, AAA, AT&T, AETNA and American Express.
Tamsin Dollin
Sr. Product Marketing Manager
NICE CXone

Tamsin has a passion for helping organizations “connect the dots” on delivering a better customer experience. Prior to product marketing, she worked in tech R&D for 20 years as a technical writer – plus 10 years in the contact center world as a workforce optimization trainer. You can catch her musings about all things AI and customer experience at www.niceincontact.com/blog.