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Access the replay of this OnDemand webinar and additional AI resources.
Many government organizations discovered the power of chat bots, virtual agents, online self-service and other modern contact center features during their response to COVID-19. These intelligent and constituent-friendly tools helped agencies meet unprecedented demand for information and services during the crisis. But they can do much more than that – these tools can be part of a proactive strategy to improve customer experience and engagement for the long-term.

Get AI tactics from the Center for Digital Government and NICE CXone.

What you can expect
  • Learn how intelligent software and automation can help your contact center provide 24/7 service
  • Discover how intelligent software and automation can collect caller information upfront and eliminate blind transfers to agents
  • Explore how intelligent software and automation can answer routine questions and free agents to address complex issues
Hear contact center leaders discuss intelligent software and constituent-friendly tools with the Center for Digital Government and our industry expert. From how to meet unprecedented demand for information and services – to how to leverage an investment in AI for long-term results – you don’t want to miss this conversation.
Speaker:

Brian Mistretta
Director, Product and Segment Marketing
NICE

Brian is NICE’s Director of Product and Segment Marketing and leads the company’s Federal, State and Local Government Marketing efforts. He has spent his career marketing both business to business and business to consumer technology solutions and brings a strong focus on delivering exceptional experience between agencies and their constituents.