The results are in! Our 2018 Customer Experience (CX) Transformation Benchmark surveyed 2,400 consumers across the globe about their most recent customer service experiences, including 11 different channels, both agent-assisted and self-service — over 4,600 total interactions.
What did we find out? Consumers expect more and they’re ready to buy more from companies that deliver a great experience every time.
A few more highlights:
Download the full report for consumer insights your contact center can use now to measurably improve agent quality and customer satisfaction.