If you’re looking for a way to begin leveraging AI technologies in your contact center, look no more. Watch our webinar, Effortless AI for Contact Centers: Guidelines and Framework for IT, and you’ll get an IT framework and guidelines for AI implementation you can begin using right now. We’ll help you start your contact center’s AI journey, exploring critical areas that include everything from executing pilots to identifying use cases to evaluating AI technology, measuring success—and more.
Fortune 500 /
in the cloud
Art Schoeller Vice President and Principal Analyst Forrester Research
Art Schoeller supports Application Development & Delivery (AD&D) Professionals who plan, build, and run unified communications and contact center workloads for enterprises. Art has over 35 years of experience that spans the computer, communications and software industries.
Balaji Venkatesh Balaraman Sr. Director, Support Automations & Innovations, SumTotal Systems
Balaji Balaraman describes his job role as "to imagine new systems and automations" that make both customer experience and employee engagement more relevant to the current trends. Prior to this exciting role, Balaji worked in the Customer Support Industry as manager, director and lead support teams globally for 2000+ customers.
Laura Bassett Senior Director, Product Marketing NICE inContact
Laura Bassett leads a comprehensive go-to-market strategy for current and next-generation solutions. Laura leads a team of product marketers to define positioning, drive sales and marketing plans, and execute cross functionally on those plans.