Effortless AI for Contact Centers: Guidelines and Framework for IT

Your One-Stop Guide to Contact Center AI

If you’re looking for a way to begin leveraging AI technologies in your contact center, look no more. Watch our webinar, Effortless AI for Contact Centers: Guidelines and Framework for IT, and you’ll get an IT framework and guidelines for AI implementation you can begin using right now. We’ll help you start your contact center’s AI journey, exploring critical areas that include everything from executing pilots to identifying use cases to evaluating AI technology, measuring success—and more.

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.

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Speaker Name Job Title Body copy

Art Schoeller
Vice President and Principal Analyst
Forrester Research

Art Schoeller supports Application Development & Delivery (AD&D) Professionals who plan, build, and run unified communications and contact center workloads for enterprises. Art has over 35 years of experience that spans the computer, communications and software industries.

Balaji Venkatesh Balaraman
Sr. Director, Support Automations & Innovations, SumTotal Systems

Balaji Balaraman describes his job role as "to imagine new systems and automations" that make both customer experience and employee engagement more relevant to the current trends. Prior to this exciting role, Balaji worked in the Customer Support Industry as manager, director and lead support teams globally for 2000+ customers.

Laura Bassett
Senior Director, Product Marketing
NICE inContact

Laura Bassett leads a comprehensive go-to-market strategy for current and next-generation solutions. Laura leads a team of product marketers to define positioning, drive sales and marketing plans, and execute cross functionally on those plans.

See how Sunrun's 125 agents use Salesforce and CXone integration to provide customers with seamless omnichannel experience.

SeaWorld's 150-300 agents enhance guest journeys with NICE inContact CXone. See how.

See how Honeywell and its 4,000 agents use customer experience excellence as the catalyst for business transformation.

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Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 9 November 2020.

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This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from NICE inContact.

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