Transitioning to the cloud? Here’s your one-stop resource.

Watch the latest webinar

Transitioning to the cloud? Here’s your one-stop resource.

Explore strategies, leverage learnings from those who have been there before, engage with key leaders — and discover what you need to build a top-tier contact center.

Catch some of the exclusive sessions from our 2019 user-conference, Interactions — now available to stream! NICE inContact’s on-demand webinars will grow your capabilities, expand modern tactics, build your case for next-level technology, lean into KPIs and so much more. It’s all right here at your fingertips.

Resources now available to stream:

Getting CFO Buy-in for KPIs Your Customers Deserve
Transforming your Business with CXone Interaction Analytics Pro
Delivering True Operational Agility in Times of Crisis
How Trend “Chatter” Vera Bradley Fulfills Customer Expectations with Advanced Chat for CXone
CXone and Artificial Intelligence in Action
Boost Contact Center KPIs with Advanced Chat for CXone
From Brick & Mortar to Digital Superhero: DSW's Journey to AI-Powered Virtual Agents
Alexa, How are My SLAs
Analytics and Optimization: Real Results with Automated Benchmarking
45 WFO Ideas in 45 Minutes
Deploying a Contact Center in Less than Three Weeks
Going Mobile: Building a Remote Workforce

Fortune 500 /
Global 2000

Art Schoeller
Vice President and Principal Analyst
Forrester Research

Art Schoeller supports Application Development & Delivery (AD&D) Professionals who plan, build, and run unified communications and contact center workloads for enterprises. Art has over 35 years of experience that spans the computer, communications and software industries.

Balaji Venkatesh Balaraman
Sr. Director, Support Automations & Innovations, SumTotal Systems

Balaji Balaraman describes his job role as "to imagine new systems and automations" that make both customer experience and employee engagement more relevant to the current trends. Prior to this exciting role, Balaji worked in the Customer Support Industry as manager, director and lead support teams globally for 2000+ customers.

Laura Bassett
Senior Director, Product Marketing
NICE inContact

Laura Bassett leads a comprehensive go-to-market strategy for current and next-generation solutions. Laura leads a team of product marketers to define positioning, drive sales and marketing plans, and execute cross functionally on those plans.

Delta Results Achieved:

100% elimination of agent shortages
98.5% schedule efficiency
12% savings in schedule costs
-73% reduction in excess agent hours

“NICE inContact allows us to integrate customer service channels seamlessly and globally to meet the guests where they want to be met, how they want to be met, anywhere in the world."

A Few Proud Customers

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