NICE inContact | The Forrester Wave™: Contact-Center-As-A-Service (CCaaS) Providers, Q3 2020

Choose the right software for your business with in-depth insights and competitive comparisons

NICE inContact CXone has been recognised as a leader by Forrester Research in The Forrester Wave™: Contact-Center-As-A-Service (CCaaS) Providers, Q3 2020. CXone is top ranked in "current offering" and "strategy" categories, and received the highest possible scores in 29 of 33 criteria used to evaluate cloud contact centre providers.

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Which factors matter most when choosing cloud contact centre software
How Forrester evaluates CXone relative to other cloud contact centre vendors
Why now is the time to modernise to a cloud contact centre platform

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The global leader in cloud contact center software.
But don't take our word for it. Take theirs.

Shortlist NICE inContact when seeking innovative
customer experiences across a wide set of channels
with strong agent management capabilities.

The Forrester Wave™: Contact-Center-As-A-Service (CCaaS) Providers, Q3 2020
Forrester Research, Inc.

99.99^%

Guaranteed
uptime

⁺500,000

Agents
worldwide

15

YEARS IN
THE CLOUD

⁺85

Fortune 100
customers

Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 9 November 2020.

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Forrester names NICE inContact CXone a leader in cloud contact centre software

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