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NICE inContact CXone has been recognized as a leader by Forrester Research in The Forrester Wave™: Contact-Center-As-A-Service (CCaaS) Providers, Q3 2020. CXone is top ranked in “current offering” and “strategy” categories, and received the highest possible scores in 29 of 33 criteria used to evaluate cloud contact center providers.

Download a complimentary copy of the report to learn:

  • Which factors matter most when choosing cloud contact center software
  • How Forrester evaluates CXone relative to other cloud contact center vendors
  • Why now is the time to modernize to a cloud contact center platform

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Shortlist NICE inContact when seeking innovative
customer experiences across a wide set of channels
with strong agent management capabilities.
Forrester Research in The Forrester Wave™: Contact-Center-As-A-Service (CCaaS) Providers, Q3 2020
Forrester Research, Inc.