CX mega trends for 2021

If your customers are living digitally (and they are), meeting them where they are is a must. Digital-first customer engagement is one of the leading mega trends for 2021. What does moving to digital really mean for your contact centre? How are leading organisations accelerating the move to cloud?

Hear first-hand from Steve Morrell, Principal Analyst, Contact Babel, as he discusses the key findings from the recently launched UK Customer Experience Decision-Makers’ Guide 2020-21. And look forward to insights from Gregg Widdowson, Director of Sales Engineering EMEA, during this can’t-miss webinar.

What you can expect

How digital mega trends will impact contact centres
What technology has the greatest impact on CX
How and why companies are accelerating the transition to cloud
Why cloud plays a key role in managing a remote workforce
What moving to digital really means and how to get started

Presenters

Steve Morrell – Principal Analyst, Contact Babel

Gregg Widdowson – Director, Sales Engineering, NICE

A Few Proud Customers

99.99%

Guaranteed
uptime

120+

Fortune 500 /
Global 2000

15 yrs

In the cloud

200+

Thousand agents

Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 9 November 2020.

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