See how NICE CXone scores in Gartner® Critical Capabilities for CCaaS


If you’re ready to transform every customer interaction into an exceptional experience, then this report is what you need. We believe Gartner’s evaluation of global cloud contact center providers will help you determine the best fit option for your business. Download the report to see that NICE CXone ranked among the highest scores across all use cases, including the highest scores in Customer Engagement Center use case.

What you’ll get from the complimentary Gartner® report:
  • Recommendations and summary of what you need to know this year
  • Analysis of global providers across 11 critical capabilities, such as Workforce Engagement Management and Customer Service and Support
  • 5 use cases that reflect the most common contact center configurations, such as Customer Engagement Center and Agile Contact Center


Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, August 10, 2021.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.  

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