72% of contact centre agents say they need better training to do their jobs well. That statistic isn’t surprising considering 9% of contact centres don’t have formal training programs, and supervisors report having only 7% of their time available for training and coaching.
To help combat these issues, we partnered with the experts at Harrington Consulting to create useful pre-written agent and supervisor training bundles that you can use to level-up your employee’s skills today. Each training bundle includes trainer presentation slides with built-in scripts, and a participant workbook.
Download now to access these ready-to-train programs:
- Agent soft skill training on empathy
- Supervisor training on how to lead successful coaching conversations
- And a supervisor training on how to manage a remote workforce successfully
