14 innovative personalization ideas for your contact center

Does your customer experience meet today’s expectations?

Personalization isn’t a nice-to-have: 57% of customers have stopped buying because a competitor provided a better experience. Customers expect omnichannel personalization where engagements are tailored based on their past interactions.

That’s why “use the recipient’s name in an email” isn’t what you’ll find here. Personalization requires an intimate knowledge of your customer. The goal? Anticipating when and why they need service.

To get there, four leading CX experts have helped us put together a list of 14 personalization ideas covering the fundamentals through innovative ways you can surprise and delight.

Download the eBook to reveal:

The impact of personalization on experience and loyalty
Personalization best practices and fundamentals for contact center leaders
Real-life examples of personalized customer experience

First Name

Last Name

Business Email

Business Phone

Job Title

Company

Country

State or Province

UTM Source:

UTM Medium:

UTM Campaign:

UTM Content:

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Attribution User ID:

Adwords GCLID:

Opt-In:

Double Opt-In:

Event Heading

The global leader in cloud contact center software.

But don't take our word for it. Take theirs.

a few proud customers

99.99%

Guaranteed
uptime

120+

Fortune 500 /
Global 2000

15 yrs

In the cloud

200+

Thousand agents

Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 9 November 2020.

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