NICE CXone | 3 Critical Customer Service Changes for 2021-2022: Are You Ready?

On-Demand webinar

Digital transformation accelerated by at least 5 years during the pandemic – 44% of companies have a CX transformation initiative completed or underway, and another 32% plan to start one in 2022.

Why is digital CX transformation so critical for contact centers? Because the customer journey now starts well before consumers connect with agents – via websites, mobile apps, 3rd party communities and virtual assistants.

Learn how the right contact center platform can connect ‘digital first’ journeys with enhanced self-service, AI-driven channels and real-time analytics – so you can drive powerful relationships with your customers.

What you can expect

Learn how to reorganize customer engagement teams based on where the ‘digital first’ journey begins.
Find out how to hire, train and leverage agents when engagement moves beyond traditional ‘break fix’ calls.
Discover how to harness and make the most of data about the customer experience.

Presenters

A Few Proud Customers

99.99%

Guaranteed
uptime

120+

Fortune 500 /
Global 2000

15 yrs

In the cloud

200+

Thousand agents

Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 9 November 2020.

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3 critical customer service changes in 2021-2022

On-Demand webinar