NICE CXone Power Hour:
45 Workforce Engagement & Analytics Ideas in 45 Minutes

Buckle up, every minute of this webinar is packed with useful content! We’ve assembled a team of industry-leading experts to share their 45 best insights on workforce engagement and analytics. NICE CXone customers and members of our product management team will combine forces for a rapid-fire session on transforming teams at your organization . . . and it all happens in only 45 minutes. Be ready to walk away with real world tips and advice to up level your contact center.

Join us to learn best practices, tips, tricks, and little nuggets of advice in the areas of:


  • Workforce Management
  • Quality Management
  • Recording Management
  • Analytics
  • Performance Management
  • Voice of the Customer/ Feedback Management

Register today to learn 45 proven strategies and creative ideas to implement in your contact center.
Presenter:
Eli GrovesTechnical Data Analyst
The Company StoreEli is a technical data analyst at The Company Store, where he handles the company’s contact center data processes and reporting. Previously, he attended Wake Forest University where he received his bachelor’s in English and minored in Economics and Computer Science. His quantitative background led him to Columbia University where he completed the Learning Analytics M.S. program. His interests include investigating real-world problems and enabling data-driven decisions, solutions, and policies.
BenJoe MarklandCOO
Focus ServicesBenJoe is a process-driven outsourcing guru who loves getting down in the trenches! As the COO of a global BPO, he is always on the move. With multiple direct reports and P&L accountability at his fingertips, being process-driven and data-focused is his MO. BenJoe abounds with energy, fun, and creativity—and his people love him for it! If he is not driving the floor, he is in the training room, or singing and playing the guitar in the breakroom. For the past 12 years, he has helped Focus launch and manage centers in Central America, the Philippines, Europe, and the USA. Before Focus he worked in the bank industry managing the sales programs and outbound sales programs for a billion-dollar credit union. With a degree in business and finance, he has been a wonderful addition to help Focus drive high margins and process-oriented success in the sites.
Bruce BelfioreCEO
Benchmark Portal, LLCBruce is CEO and Senior Research Executive of BenchmarkPortal, a leading company in call center benchmarking, certification, training, and consulting, and the host of monthly CallTalk™ online radio program. He is also the provost of the College of Call Center Excellence, taught a Contact Center Management course for Purdue University, is the inventor of iBenchmark™ automated benchmarking, and a well-known industry author and speaker. Bruce holds a Bachelors, M.B.A. and J.D. from Harvard University.