Read What the Analysts Say

3 Influential Reports. 1 Common Theme.

We designed NICE inContact CXone as the complete cloud contact center solution for operations small, large and in-between. Now, results from the latest three industry ratings reports rank CXone as a leader.

When you choose CXone, you can have confidence in:

  • A reliable partner to help you achieve your customer experience goals
  • A smooth transition from on-premises to the cloud
  • Realizing the greatest value for your contact center budget
  • A cloud contact center leader, backed by the rankings as a leader from industry experts

Get your complimentary copies of all three industry reports now. And learn why top-ranked CXone should be on every contact center’s solution short list to transform customer experiences.


Named a leader all four years

2018 Gartner Magic Quadrant for Contact Center as a Service, North America

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Forrester Wave

Highest possible scores in 23 of 32 criteria

The Forrester Wave™: Cloud Contact Centers, Q3 2018

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#1 overall leader above 12 other cloud contact center providers

2018 Ventana Contact Center in the Cloud Value Index

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Read what the analysts say