NICE inContact achieves the highest overall position for our ability to execute as a recognised leader for the fourth consecutive year.
According to the report, “The CCaaS market is maturing, with leadership coming from pure-play contact management providers, and a merging of adjacent market applications.”
The report includes:
We believe this recognition confirms our focus on and commitment to delivering the world’s most complete, flexible, and unified cloud customer experience platform. CXone is the world’s #1 cloud customer experience platform, helping organisations around the globe deliver exceptional customer experiences, every time, to achieve their business goals.
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