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NICE inContact received the highest scores in four of five use cases in Gartner's Critical Capabilities

Gartner’s latest report can assist in your plans for selecting a cloud contact centre solution. NICE inContact has received the highest scores in four of five use cases in Gartner's “Critical Capabilities for Contact Centre as a Service” research report.

We invite you to download a complimentary copy of the report to learn:

  • 11 critical capabilities for evaluating contact centre as a service (CCaaS) providers
  • 5 use cases that reflect the most common configurations
  • How vendors are rated as it relates to your specific use case

We believe this recognition of our critical capabilities applied to real-world use cases demonstrates our customer-obsessed business vision and product strategy that is dedicated to helping customers achieve their business goals with NICE inContact CXone.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from NICE inContact.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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NICE inContact Named a Leader in 2018 Gartner Magic Quadrant for Contact Centre as a Service, North America