Start planning for 2020

How do you plan for your contact center in the uncertain economic times? As the front line of engagement with your customers, contact centers can’t afford to fall behind in agility, innovation and ongoing performance and process improvements. But in 2020, your contact center will need to deliver cost savings as it continues to meet business goals.

Start planning for 2020 now with a transformative approach by making intelligent upgrades to your contact center that yield significant results and empower your contact center to win in the experience economy.

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Get access to insights and strategies for your 2020 planning:

How to plan for the technology you need in the face of looming economic uncertainties?
WATCH our Webinar Series: 2020 Planning for Uncertain Times – Practical Tips for Contact Center Leaders
What does CXone do for your bottom line?
DOWNLOAD Forrester’s Total Economic Impact of NICE CXone: Video | Study | Infographic
How does your Contact Center rank?
GET the KPI Benchmarking Tool

Get the strategies you need to make smart contact center investments in 2020:

Gain valuable insights with Forrester’s suite of research on what NICE inContact’s CXone means for your bottom line.			Learn how your contact center is performing

VIDEO Total Economic Impact of NICE inContact CXone	STUDY Total Economic Impact of NICE inContact CXone	INFOGRAPHIC Total Economic Impact of NICE inContact CXone	TOOLKIT KPI Benchmarking Tool

99.99%

Guaranteed
uptime

120+

Fortune 500 /
Global 2000

15 yrs

In the cloud

200+

Thousand agents

Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 9 November 2020.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from NICE inContact.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S and internationally, and is used herein with permission. All rights reserved.

A smart ‘less is more’ approach to contact center planning

Plan Now for Your Contact
Center’s 2020 Investments

A smart ‘less is more’ approach to contact center planning

Plan Now for Your Contact Center’s 2020 Investments

Plan Now for Your Contact
Center’s 2020 Investments