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Forrester
Forrester

Highest possible scores in 29 of 33 criteria

The Forrester Wave™: Contact-Center-As-A-Service (CCaaS) Providers, Q3 2020

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Gartner
Gartner

Named a Leader Seven Years in a Row!

2021 Gartner Magic Quadrant for Contact Center as a Service

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Gartner Capabilities
Gartner Capabilities

Highest score in Customer Engagement Center use case in Gartner’s Critical Capabilities.

2021 Gartner Critical Capabilities for Contact Center as a Service.

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Omdia
Omdia

NICE inContact ranked #1 by Omdia in latest analysis

Omdia Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2020

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Ventana Research
Ventana Research Report

NICE CXone ranked #1 Cloud Contact Center Provider

The Contact Center in the Cloud Value Index, 2021 Vendor and Product Assessment

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When it comes to finding the right cloud solution for your contact centre, there’s no better place to start than an independent trusted source. We’ve done some of the legwork for you and included reports from four top analyst firms—all in one place.

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  • 2021 Gartner Magic Quadrant for Contact Center as a Service
  • Omdia Decision Matrix, Selecting a Multichannel Cloud Contact Center Solution, 2020-21
  • 2021 Gartner Critical Capabilities for Contact Center as a Service
  • 2021 Ventana Research Contact Center in the Cloud Value Index report
  • The Forrester Wave™: Contact-Center-As-A-Service (CCaaS) Providers, Q3 2020