Digital Engagement Benefits Customers, Agents & Contact Centers
It’s time for your contact center to initiate and innovate digital-first service. From offering new channels and vehicles of support, to introducing smart contact forms with video, to applying agile methodology to avoid costly mistakes – the rewards of transitioning to omnichannel service are real.

Connect to this webinar led by Mila D’Antonio, Principal Analyst Customer Engagement at Omdia, and Vit Horky, Senior Director Digital Experience at NICE. Plus, get access to new digital-first resources.

What you can expect

  • Discover ways to deliver friction-free CX by investing in intelligent digital assistants and emerging tech
  • Learn how to create a data-driven organization and connect the dots along the enterprise
  • Get tips for developing a strategy and digital-literate workforce to align objectives with digital transformation

Presenters

Mila D’Antonio
Principal Analyst Customer Engagement at Omdia

Mila is a principal analyst in Omdia’s Customer Engagement practice where she focuses on the technology that enables intelligent, connected enterprise customer engagement. Her recent coverage has focused on customer engagement platforms, AI-powered marketing and service platforms, conversational AI, and customer data platforms.

Prior to joining Omdia (formerly Ovum) in January 2017, Mila served as editor-in-chief at 1to1 Media, where she led the editorial direction of the award-winning publication.


Vit Horky
Senior Director Digital Experience at NICE

Vit co-founded Brand Embassy, acquired by NICE, to help build better human connections between customers and brands. Before Brand Embassy, Vit founded a European digital communications agency (successfully exited) and software distribution company (failed with style). Vit’s passion about the future of the customer service industry recently brought him to publish a book called “Customer Service in the Transhuman Age”.