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“For its strong overall performance, NICE inContact is recognised with Frost & Sullivan’s 2020 Competitive Strategy Innovation and Leadership Award.” Federico Teveles, ICT Analyst

NICE inContact is pleased to be recognised by Frost & Sullivan as a recipient of the 2020 Competitive Strategy Innovation and Leadership Award. “NICE inContact has positioned itself as a leader in the CX industry that effectively helps its customers to overcome their customer services challenges,” Frost & Sullivan reports.

From high-value services to advanced software and global experience, NICE inContact is a global leader in customer experience. With this recognition from Frost & Sullivan, explore how NICE inContact is primed to continue moving contact centres forward to transform the customer experience.

What to expect

  • What makes NICE inContact best-in-class for contact centre software
  • Key benchmarking criteria for strategy innovation and leadership
  • The 10-step process of determining best practices recognition
  • How a digital-first approach and advanced functionality contribute to a better CX
  • Why NICE inContact could be the ideal choice for your contact centre