NICE CXone receives the highest score in the Customer Engagement Center use case in Gartner's Critical Capabilities.


Gartner’s latest report can assist you in selecting a global cloud contact center solution. Get your copy today to see why NICE CXone achieved the highest score in Customer Engagement Center, one of the use cases addressed in the report.

We believe Gartner's recognition of NICE demonstrates our customer-obsessed product strategy. And we’re excited to share what it can do to advance your business.

Download a complimentary copy of the report to learn:

  • 11 critical capabilities for evaluating contact center as a service (CCaaS) providers
  • 5 use cases that reflect the most common contact center configurations
  • How vendors are scored as it relates to your specific use case


Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.

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