NICE CXone receives the highest score in the Customer Engagement Center use case in Gartner's Critical Capabilities.

Gartner’s latest report can assist you in selecting a global cloud contact center solution. Get your copy today to see why NICE CXone achieved the highest score in Customer Engagement Center, one of the use cases addressed in the report.

We believe Gartner's recognition of NICE demonstrates our customer-obsessed product strategy. And we’re excited to share what it can do to advance your business.

Download a complimentary copy of the report to learn:

  • 11 critical capabilities for evaluating contact center as a service (CCaaS) providers
  • 5 use cases that reflect the most common contact center configurations
  • How vendors are scored as it relates to your specific use case

Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from NICE.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.