Transitioning to a digital-first contact center can cut costs, improve CX, and reduce the burden on agents. In fact, 78.9% of organizations committed to CX transformation achieve cost reductions, according to Aberdeen.
Find out which digital channels are being adopted by contact centers today, and which are on the rise. See how your own digital strategy stacks up. Our latest infographic has all the big-picture data you need.
Download your copy to learn:
What's driving the next wave of digital channel investments
The top 3 digital channels used today—and how that’s changing
What's on the horizon in digital contact center implementation
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
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The global leader in cloud contact center software. But don't take our word for it. Take theirs.
NICE inContact Named Leader in Contact Center as a Service Magic Quadrant by Gartner
