Get the latest trend report in this new white paper from DMG Consulting.

The shift to a work-from-anywhere workforce is not likely to slow down in contact centers, even after this year. It’s time to reimagine remote agent hiring. The latest research in this new white paper can help.

Download the white paper now to learn:

  • How contact centers will adapt hiring practices for increasingly remote workforces
  • Which changes you can make to properly analyze remote agent performance
  • How technology can help you hire, train, and manage remote agents with agility