Five ways to manage demand swings in your contact center

Read up on how to weather the storm when customer demands rain down.

Learn how to use the right mix of digital channels, AI, and automation to maintain service levels when traffic spikes.

Download the eBook for technology best practices to help you:

Alleviate the need for a live agent to handle every interaction
Improve contact center KPIs during high interaction demands, including average handle time and customer satisfaction levels
Provide timely, effective agent support for faster resolutions and better CX

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“Moving forward, IT and CX staffs will be operating in a different environment, with the key changes being more home workers, more cloud services, more security, and more collaboration applications.”

Nemertes,
The Transformed Workplace, 2020

If you’re ready to make the leap, consider CXone. The all-in-one cloud contact center platform.

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Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 9 November 2020.

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