Today’s contact center is being transformed—by crisis and opportunity. Companies around the world are preparing for a future where many of their agents continue to work outside of the office as well as onsite in blended teams. So how do you get your contact center ready for a changing agent workforce that works from anywhere?
In this valuable peer research from Nemertes, you will learn how to:
Leverage the agility of cloud to overcome the challenges of physical distance
Engage your distributed agent workforce virtually with the latest collaboration tools
Implement an analytics practice to improve agent performance
Optimize your technology to ensure business continuity on-site and at-home
Get ahead of the IT spending curve to prioritize technology budgets
So go ahead. Get your contact center everything-ready. Start by getting your copy of the research report now.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 9 November 2020.
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