Today’s contact center is being transformed—by crisis and opportunity. Companies around the world are preparing for a future where many of their agents continue to work outside of the office as well as onsite in blended teams. So how do you get your contact center ready for a changing agent workforce that works from anywhere?
In this valuable peer research from Nemertes, you will learn how to:
Leverage the agility of cloud to overcome the challenges of physical distance
Engage your distributed agent workforce virtually with the latest collaboration tools
Implement an analytics practice to improve agent performance
Optimize your technology to ensure business continuity on-site and at-home
Get ahead of the IT spending curve to prioritize technology budgets
So go ahead. Get your contact center everything-ready. Start by getting your copy of the research report now.
You put your customers first in all you do. So do we. Explore the most complete cloud native platform in the industry-and learn how we're helping companies like yours transform the customer experience.
Platform
Boost your customer experience and build deeper loyalty.
People
Our hightly experienced and passionate teams provide the consisten white-glove support you need to succeed for the long haul.
Possibilities
We collaborate with companies to suggest solutions that meet their unique needs to help deliver better results by cultivating stronger relationships.
Asset Preview
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
Webinar Demo Preview
“Moving forward, IT and CX staffs will be operating in a different environment, with the key changes being more home workers, more cloud services, more security, and more collaboration applications.”
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
Webinar Demo Preview
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
Webinar Demo Preview
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
“Moving forward, IT and CX staffs will be operating in a different environment, with the key changes being more home workers, more cloud services, more security, and more collaboration applications.”
Nemertes, The Transformed Workplace, 2020
Webinar: Agent coaching and engagement for remote service excellence
Brush up on the art of remote agent training and coaching.
If you’re ready to make the leap, consider CXone. The all-in-one cloud contact center platform.
99.99%
GUARANTEED UPTIME
+415,000
AGENTS
15
YEARS IN THE CLOUD
+100
COUNTRIES
99.99%
Guaranteed
uptime
120+
Fortune 500 /
Global 2000
15 yrs
In the cloud
200+
Thousand agents
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 9 November 2020.
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from NICE inContact.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S and internationally, and is used herein with permission. All rights reserved.
