How to build an effective VoC programme & secure senior support
With the distractions of today’s world, it’s more important than ever for contact centres to remain focused on a critical piece of CX: the customer. Voice of the Customer programmes deliver the essential feedback necessary to stay on point — both what’s working and what’s not — through real interactions. VoC programmes ensure your organisation stays intentional in discovering valuable insights your customers have to share. In this actionable report, you’ll learn how to begin an effective VoC programme in your contact centre and explore the strategies you’ll need along the way, including how to get the approval of senior management.
What to expect:
Key steps to create and develop an insightful VoC programme
How to prove the value of VoC to leadership with quick wins
Differences between successful and failed VoC programmes
How to get a VoC programme started on a small budget
What AI and digital innovations mean for VoC in your contact centre
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
Webinar Demo Preview
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 9 November 2020.
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