Watch a demo of the proven cloud contact center platform to see why.
Goodwill of San Antonio Business Services is a business process outsourcer with a staff of 200 agents made up of veterans, at-risk adults, and disabled individuals who gain meaningful employment providing contact center services for federal sector clients.
A move to CXone cut the organization’s technology costs by 25% while boosting productivity and service levels. CXone empowered Goodwill to price its services more competitively—opening the door to new private sector clients who otherwise may not have considered them.
To learn more about how CXone helps Goodwill of San Antonio support its community and clients,
read the customer case study.To see how the leading cloud contact center platform can benefit your organization, watch the CXone demo today.
Watch the demo for a closer look at how CXone can help you:
- Serve customers on the channels they love with blended omnichannel service across digital and voice
- Reduce customer effort through self-service chatbots and IVR with seamless agent elevation
- Personalize the service you provide with pre-built CRM integrations
- Enhance the agent experience with the most accurate, intelligent workforce staffing and coaching
