Agents who are everywhere and everything whenever customers need them.

What’s a fast way to build your digital-first agent workforce? With funny MEMEs and industry CX expert advice, this guide will show you how to find and develop agents who can build customer connections in any channel. Get the scoop on empowering your agents to handle much more than break-fix issues, and develop a training program that raises job satisfaction, reduces turnover, and builds lasting relationships.

Get the Ultimate CX Agent Guide.

  • Hire and train for the expanded agent role
  • Create the ideal agent profile to support hiring and training decisions
  • Include interpersonal, system, and technical training in your program
  • Increase agent engagement through gamification and training techniques
  • Support agents from onboarding through everboarding to drive great CX

The Ultimate CX agent guide