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NICE inContact Power Hour:
45 Workforce Optimization Ideas in 45 Minutes

Thursday, August 22 | 12:00-1:00 pm EDT

Put on your seat belt! It’s time for our fast-paced and interactive 45 Workforce Optimization (WFO) Ideas in 45 Minutes power hour.

Join NICE inContact customers, Jeff Kennon with NeoNova and Christina Sheehan with Crate & Barrel, alongside Chad Pritchard from our Product Expert team, for a fun and engaging session. In this webinar, you’ll hear a wide range of Workforce Optimization insights, from managing analytics to engaging your workforce to improving efficiency and productivity. You’ll take away actionable insights you can apply in your contact center right now! 

Christina Sheehan – Workforce Manager, Crate & Barrel

Christina is the Workforce Manager at the Crate & Barrel Customer Service Centers outside of Chicago, Illinois. She has over five years of Workforce Management (WFM) experience including the last two years using NICE inContact for phone and email routing along with NICE WFM for scheduling and forecasting. Christina is a member of Society of Workforce Planning Professionals (SWPP) and loves to talk about forecasting and budgets.

Jeff Kennon – Director of Customer Service, Affiliate Experience, NeoNova

Jeff is the Director of CSC Affiliate Experience at NeoNova, and is truly about building relationships while creating and developing great teams. With over 24 years of client building, customer care leadership, public relations and training experience, Jeff is a tremendous resource to share his wealth of knowledge with us today.

Chad Pritchard – Product Expert, NICE inContact

Chad is a Product Expert with NICE inContact. He has over 15 years of contact center experience before moving to the technology side of the business including quality management, training, operations and human resources.