NICE inContact | Show Me the Demo

Watch CXone

in Action

Introducing CXone, the Cloud Suite Built to Transform your Contact Centre

Get a full 360-degree view of what it’s like to work within the CXone platform as a call centre agent, a supervisor and administrator.

Transform the contact centre, transform the experience.

Discover how CXone empowers users to drive efficiency and deliver exceptional customer experiences with a total solution suite featuring:

Intelligent omnichannel routing: voice, chat, email, messaging and social – a choice of 30+ native digital channels
Pre-built CRM integrations: connect customers to the right agent and personalise with complete customer history and context
AI-powered self-service chat bots and IVR with seamless agent elevation
MAX, or My Agent eXperience: a digital-first agent interface that streamlines interaction handling, regardless of channel
Workforce management: the industry’s most intelligent and accurate forecasting engine

62% of companies see contact
center CX as a competitive differentiator.

89% expect to compete
mainly on CX in 2019.

Customer Champion tops
the 5 phases of CX maturity

Navigating the Contact Center Purchase Decision
Choosing a new contact center solution may seem like a simple decision but in fact a number of choices will need to be made during the journey towards modernizing your contact center.

Gain the CX Benefits You Need
Exceptional CX is your brand’s competitive currency. This webinar shares key insights you need to transform your contact center into a CX powerhouse.

ICMI Maturity Model
As we enter the experience economy, CX proves to be a great competitive differentiator. Achieving exceptional CX is a continuous and iterative process.

Delta Results Achieved:

100% elimination of agent shortages

98.5% schedule efficiency

12% savings in schedule costs

-73% reduction in excess agent hours

“NICE inContact allows us to integrate customer service channels seamlessly and globally to meet the guests where they want to be met, how they want to be met, anywhere in the world."

A Few Proud Customers

Call us at 0.800.404.9727 to talk to an NICE inContact specialist

Live chat with a Sales Rep

Learn more about our solutions

Watch CXone

in Action

Introducing CXone, the Cloud Suite Built to Transform your Contact Centre

Transform the contact centre, transform the experience.

Tell us about you

Delta Results Achieved: