Introducing CXone, the Cloud Suite Built to Transform your Contact Centre


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Get a full 360-degree view of what it’s like to work within the CXone platform as a call centre agent, a supervisor and administrator.


 

Transform the contact centre, transform the experience.

Discover how CXone empowers users to drive efficiency and deliver exceptional customer experiences with a total solution suite featuring:

  • Intelligent omnichannel routing: voice, chat, email, messaging and social – a choice of 30+ native digital channels
  • Pre-built CRM integrations: connect customers to the right agent and personalise with complete customer history and context
  • AI-powered self-service chat bots and IVR with seamless agent elevation
  • MAX, or My Agent eXperience: a digital-first agent interface that streamlines interaction handling, regardless of channel
  • Workforce management: the industry’s most intelligent and accurate forecasting engine