Your Work from Home Contact Center: Getting the Foundation Right

Your Work from Home Contact Center: Getting the Foundation Right

Every contact center is dealing with challenges brought on by COVID-19 resulting in the new work-from-home reality. Even companies with existing remote workforces are facing related challenges to processes and productivity.

Learn from Expivia’s CEO on how to build a stronger work-from-home call center and how his company successfully made the transition to a remote workforce. During this on-demand webinar, you will learn best practices for:

Developing a solid foundation for a work-from-home contact center
Determining new technology requirements
Keeping remote agents safe and productive
Building agility into operations to meet customer needs

Don’t miss the replay with Thomas Laird, CEO and Founder, Expivia; and NICE inContact’s Bill Yackey, Sr. Product Marketing Manager, and Laura Bassett, Sr. Director for Product Marketing

Best practices for WFH agents

Amazing experiences. Served from the cloud.

You put your customers first in all you do. So do we. Explore the most complete cloud native platform in the industry-and learn how we're helping companies like yours transform the customer experience.

Boost your customer experience and build deeper loyalty.

Our hightly experienced and passionate teams provide the consisten white-glove support you need to succeed for the long haul.

We collaborate with companies to suggest solutions that meet their unique needs to help deliver better results by cultivating stronger relationships.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.

Webinar Demo Preview

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.

Webinar Demo Preview

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.

Webinar Demo Preview

Speaker Name Job Title Body copy

Gina Montague
Manager, Support Services
Infinite Campus

Gina Montague is passionate about staff development, process improvement, and creating positive employee & customer experiences. Gina has over 25 years of leadership and service experience and is proud to have a career in the customer support industry. Since 2010, Gina has had the honor of leading the multi award-winning support team at Infinite Campus, a software company that is transforming K-12 education. Gina is a presenter at national conferences and other industry events, sharing her lessons learned on a variety of topics related to employee and customer engagement.

Tamsin Dollin
Senior Product Marketing Manager
NICE inContact

As a Senior Product Marketing Manager at NICE inContact, Tamsin has a passion for helping businesses “connect the dots” on delivering a customer experience that stands out from the competition. For the past 10 years, Tamsin has had roles in contact center training and services – working closely with dozens of customer service teams across the US, UK and Canada as a Workforce Optimization (WFO) trainer and consultant. Prior to 2010, she gained expertise in enterprise architecture and technical documentation. Tamsin shares unique perspectives and valuable insights on effectively combining technology and processes to gain operational and competitive advantages.

Laura Bassett
Senior Director, Product Marketing
NICE inContact

Laura Bassett leads a comprehensive go-to-market strategy for current and next-generation solutions. Laura leads a team of product marketers to define positioning, drive sales and marketing plans, and execute cross functionally on those plans.

See how Sunrun's 125 agents use Salesforce and CXone integration to provide customers with seamless omnichannel experience.

SeaWorld's 150-300 agents enhance guest journeys with NICE inContact CXone. See how.

See how Honeywell and its 4,000 agents use customer experience excellence as the catalyst for business transformation.

A Few Proud Customers

Fortune 500 /
Global 2000

Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 9 November 2020.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from NICE inContact.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S and internationally, and is used herein with permission. All rights reserved.