Your Work from Home Contact Center: Getting the Foundation Right

Every contact center is dealing with challenges brought on by COVID-19 resulting in the new work-from-home reality. Even companies with existing remote workforces are facing related challenges to processes and productivity.

Learn from Expivia’s CEO on how to build a stronger work-from-home call center and how his company successfully made the transition to a remote workforce. During this on-demand webinar, you will learn best practices for:

  • Developing a solid foundation for a work-from-home contact center
  • Determining new technology requirements
  • Keeping remote agents safe and productive
  • Building agility into operations to meet customer needs
Don’t miss the replay with Thomas Laird, CEO and Founder, Expivia; and NICE inContact’s Bill Yackey, Sr. Product Marketing Manager, and Laura Bassett, Sr. Director for Product Marketing