Your Work from Home Contact Center: Getting the Foundation Right Every contact center is dealing with challenges brought on by COVID-19 resulting in the new work-from-home reality. Even companies with existing remote workforces are facing related challenges to processes and productivity.
Learn from Expivia’s CEO on how to build a stronger work-from-home call center and how his company successfully made the transition to a remote workforce. During this on-demand webinar, you will learn best practices for:
Developing a solid foundation for a work-from-home contact center
Determining new technology requirements
Keeping remote agents safe and productive
Building agility into operations to meet customer needs
Don’t miss the replay with Thomas Laird, CEO and Founder, Expivia; and NICE inContact’s Bill Yackey, Sr. Product Marketing Manager, and Laura Bassett, Sr. Director for Product Marketing
Gina Montague Manager, Support Services Infinite Campus
Gina Montague is passionate about staff development, process improvement, and creating positive employee & customer experiences. Gina has over 25 years of leadership and service experience and is proud to have a career in the customer support industry. Since 2010, Gina has had the honor of leading the multi award-winning support team at Infinite Campus, a software company that is transforming K-12 education. Gina is a presenter at national conferences and other industry events, sharing her lessons learned on a variety of topics related to employee and customer engagement.
As a Senior Product Marketing Manager at NICE inContact, Tamsin has a passion for helping businesses “connect the dots” on delivering a customer experience that stands out from the competition. For the past 10 years, Tamsin has had roles in contact center training and services – working closely with dozens of customer service teams across the US, UK and Canada as a Workforce Optimization (WFO) trainer and consultant. Prior to 2010, she gained expertise in enterprise architecture and technical documentation. Tamsin shares unique perspectives and valuable insights on effectively combining technology and processes to gain operational and competitive advantages.
Laura Bassett Senior Director, Product Marketing NICE inContact
Laura Bassett leads a comprehensive go-to-market strategy for current and next-generation solutions. Laura leads a team of product marketers to define positioning, drive sales and marketing plans, and execute cross functionally on those plans.