Register for this webinar
Wednesday, May 19 at 11am PT/ 2pm ET


Over the last 12 months, organizations of all sizes have accelerated initiatives to deliver meaningful differentiation in the contact center while also keeping up with the groundswell of call volumes. When it comes to technology investments that yield game-changing results, the time for considering artificial intelligence in the contact center has never been greater.

Join NICE inContact’s Vice President of Product Marketing, Chris Bauserman and our guest speaker, Art Schoeller with Forrester Research, as they explore AI in the contact center.

What you can expect

  • Explore unexpected areas AI can help in your contact center
  • Discover how contact center leaders should prioritize AI
  • Learn new best practices to build your business case for AI
With the challenges and call volumes of the past year, contact centers have been implementing AI at an unprecedented rate. The adoption of these technologies has delivered game-changing results, including improved CX; reduced costs; enhanced agent support; increased operational efficiency; and automated business processes. Explore how to get AI in your contact center. ASAP.
Presenters:
Art SchoellerVP and Principal Analyst - Forrester ResearchAs Vice President and Principal Analyst at Forrester Research, Art supports Application Development & Delivery (AD&D) professionals who plan, build and run unified communications and contact center workloads for enterprises. His 35 years of experience span the computer, communications and software industries. Art helped establish CTI standards and solutions to grow the market in its early stages while at AT&T/Lucent. He led the team that partnered with Novell to establish the CSTA standard, which remains the default CTI interface for contact center and telephony integration applications.
Chris Bauserman VP, Product and Segment Marketing – NICE inContactChris is Vice President, Product and Segment Marketing at NICE inContact. He has successfully driven technology strategy and go-to-market (GTM) growth initiatives for software startups and large enterprises over the past 20 years, focusing on solutions that help organizations improve customer experience. Chris currently leads product marketing and market intelligence for NICE inContact, a leader in cloud contact center software.