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Straight from the experts: AI data, trends and insights packed in this OnDemand webinar along with additional resources.


AI is everyone’s new favorite buzzword. The truth is, what AI can do is far and wide depending on its application, the industry it’s used in and the people (or machines) that are using it.

Join us for a discussion that answers the question, “Why should I use AI in my contact center?” We’ll also share how AI can help create extraordinary and trustworthy customer experiences that build deeper brand loyalty and relationships that last.

What you can expect

  • Which AI use cases can immediately transform your CX operation
  • Where contact centers are going wrong with customer intelligence
  • How to remedy the biggest pain points in your CX journey plus predict and pre-empt customer issues in our rapidly changing world
  • What CX personalization entails in the omnichannel age
  • Why AI-powered analytics are essential for empowering at-home agents
Change the game with AI powered analytics. Find out what it can do for your agents, supervisors and customer experience. Industry experts answer top questions contact centers have about AI and walk you through how to get started.
Presenters:
Brian Cantor
Principal Analyst
CCW Digital

I am an experienced digital content, brand development, experience design and research leader committed to uncovering opportunities for amplifying market share, profitability and customer satisfaction in both established and start-up organizations. Presently, I am the principal analyst and CCW Digital director for the IQPC Customer Management Practice. I am also the founding owner, president and chief editor at Headline Planet. Prior to launching my full-time career, I graduated from Harvard University with an honors concentration in sociology and economics.
Shawna Malecki
Senior Product Marketing Manager
NICE

Shawna is passionate about helping organizations provide exceptional experiences for their customers. She currently supports go-to-market strategies for customer analytics in the contact center. Her previous experience includes roles in product and solutions marketing, demand generation and operations at SaaS organizations.